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Terms of use

These are the Policies, Waivers, and Terms and Conditions that everyone must agree to before paying for and receiving products and services from Bold City Music Co. These terms are subject to change at any time. If you have any questions or concerns about our terms and conditions, or if you feel that we are not abiding by these policies, please contact us immediately via telephone at (904) 861-4224 or via email at info@boldcitymusicco.com.

General liability terms & conditions

  1. It is the student's responsibility to be safe at all times inside the classroom. Bold City Music Co. is never responsible for student safety. 

  2. If the student is a minor, a parent or guardian must be present either in the classroom or in a designated waiting area at all times during every lesson. 

  3. Everything in the classroom is the property of Bold City Music Co. Students will be held responsible for any damages to books or equipment.

  4. All students are responsible for providing their own education materials including instruments and instruction books. An upright piano is available in the classroom. Some supplies may be available for rent or purchase upon request.

  5. All students and their guardians must acknowledge that, as with all education services and activities, it is not possible to guarantee that the performance of any education services or lessons delivered by Bold City Music Co. will be successful within a specified time frame or at all. Bold City Music Co. is never liable for the failure of the education services or lessons to generate any performance results for any student.

 

Failure to meet any of these requirements may result in refusal of services without refund.

 

By paying for and/or receiving services from Bold City Music Co., students are agreeing to these terms.

These terms are subject to change.

Offsite liability terms & conditions

  1. It is the student's responsibility to be safe at all times regardless of event or lesson location. Bold City Music Co. is never responsible for the safety of any student, guardian, sibling, spouse, or other affiliated person under any condition. 

  2. Bold City Music Co. is never responsible for the transportation, safety, or care of any student, guardian, sibling, spouse, or other non-Bold City Music Co. affiliate under any condition.

  3. A parent or guardian must be present either inside the venue or in a predesignated waiting area nearby at all times during every workshop for every student under 18 years of age. A parent or guardian must be responsible for the safety and actions of every student under 18 years of age. Bold City Music Co. reserves the right to terminate any workshop or expel any student under 18 years of age from any lesson or workshop who at any time is unattended by a guardian. No expulsion of a minor or termination of a lesson is eligible for a refund.

  4. A parent or guardian must be present at all times during every in-home lesson for every student under 18 years of age. A parent or guardian must be responsible for the safety and actions of every student under 18 years of age. Bold City Music Co. reserves the right to terminate any lesson if a student under 18 years of age is unattended by a guardian at any time. No termination of a lesson due to an unattended minor is eligible for a refund.

  5. All offsite lessons and workshops begin at the determined start time and terminate at the determined end time. Students who fail to arrive at the venue at the designated start time or who fail to remain in the lesson or workshop until the designated end time are ineligible to receive a refund. 

  6. In-Home lessons are offered for residential locations within a five-mile radius of the Bold City Music Co. classroom located at 2720 College St. Jacksonville FL 32205. Bold City Music Co. reserves the right to refuse In-Home Lesson services held outside of a five-mile radius from this address.  

  7. Locations for Private In-Home Lessons are always provided by the student or guardian and are finalized at the time of booking. Once the lesson has been booked, the location may not be modified for any reason. 

  8. It is the student's responsibility to provide complete and accurate addresses for all private in-home lessons. Failure to provide adequate directions and/or provide a complete and accurate location address may result in forfeiture of your appointment without refund. Forfeiture is determined solely at the discretion of Bold City Music Co.

  9. Everything provided by Bold City Music Co. for instructional use is the property of Bold City Music Co. Students will be held responsible for any damages to books or equipment.

  10. All students are responsible for providing their own education materials including instruments and instruction books unless otherwise stated in the lesson or event description. Some supplies may be available for rent or purchase upon request.

  11. All students and their guardians must acknowledge that, as with all education services and activities, it is not possible to guarantee that the performance of any education services or lessons delivered by Bold City Music Co. will be successful within a specified time frame or at all. Bold City Music Co. is never liable for the failure of the education services or lessons to generate any performance results for any student.

 

Failure to meet any of these requirements may result in refusal of services without refund.

 

By paying for and/or receiving services from Bold City Music Co., students are agreeing to these terms.

These terms are subject to change.

Scheduling, payment, & communications policy

  1. Appointment payments are determined by enrollment and are never determined by attendance.

  2. Payments made in full guarantee an appointment. No partial payments can be accepted.

  3. Canceled and/or rescheduled appointments are never guaranteed to be eligible for a refund. All cancellations are final.

    • A cancellation is an automatic forfeiture of an appointment. Bold City Music Co. reserves the right to immediately fill an appointment upon cancellation. 

  4. If a student needs to reschedule an appointment, the student must call us at (904) 861-4224 to inform us of the change. We require a minimum of 48 hours notice before the scheduled appointment in order to be eligible for a make-up lesson. In order to avoid disruptions to the student’s education, make-up lessons must be held within fourteen (14) calendar days of the originally scheduled appointment.

    • All unused make-up lessons will expire fourteen (14) calendar days after the originally scheduled appointment. Unused lesson or make-up lesson time is never eligible for a refund. 

    • Any rescheduling requested within 48 hours of the scheduled appointment due to illness or family emergency may still be approved at the discretion of Bold City Music Co., but are not guaranteed, limited to one (1) approval per month.

    • No make-up lesson will be eligible for rescheduling under any circumstances, nor will it be eligible for a refund.

  5. If Bold City Music Co. must cancel an appointment for any reason, we are responsible for rescheduling that appointment. Service refusal due to late or non-payment is not considered a cancellation.

  6. It is the student's responsibility to arrive on time. Bold City Music Co. is not responsible for making up any lost time caused by student tardiness, nor will any lost time be eligible for a refund for any reason.

    • Any student who fails to arrive more than fifteen (15) minutes after their scheduled appointment without prior notice will be considered absent. They will forfeit any eligibility for a make-up lesson and their teacher will be dismissed. No lost lesson time due to absence or tardiness will be eligible for a refund.

    • All lessons terminate at the end of the appointment. Bold City Music Co. is NEVER responsible for any student before, during, or after their lesson. If any minor is left unattended by their guardian at the end of their lesson, their guardian will charged for the additional time at the rate of $50/hour and risks forfeiture of future appointments at the discretion of Bold City Music Co.

  7. Bold City Music Co. reserves the right to refuse lesson services without notice and/or cancel the appointment if payment for the appointment is not received.

    • Lesson service refusals due to late or no payment are not eligible for make-up lessons.

  8. Bold City Music Co. will not hold any future appointments if payment has not been received. 

  9. Booking is managed on a first come/first serve basis and should be completed online through our booking portal.

    • If a student would like to pay in person, the student must also book  appointments in person with and pay in full at the time of booking.

  10. Bold City Music Co. is never responsible for scheduling or managing any student accounts or appointments. It is always the student's responsibility to reserve and pay for all desired appointments, and/or to schedule all pre-paid lessons within the billing and expiration periods.

  11. In the event of instructor absence from any appointment for any reason, Bold City Music Co. will make every effort to provide a substitute instructor and notify the student(s) of the change prior to the appointment. If a substitute instructor cannot be provided, Bold City Music Co. will contact the student(s) to reschedule the appointment.

  12. By paying for and/or receiving services from Bold City Music Co., students consent to receiving communication from Bold City Music Co. and representatives of Bold City Music Co. Communication methods include but are not limited to phone calls, text messages, emails, automated text messages, and automated emails. 

 

 

By paying for and/or receiving services from Bold City Music Co., students are agreeing to these terms and authorizing Bold City Music Co. to contact them using the phone and/or email information provided by the student at the time of booking.

These terms are subject to change. 

Media waiver

Bold City Music Co. reserves the right to record and use images, video, and other media for the purposes of advertising and/or promotion during all events including but not limited to lessons, recitals, and workshops. Bold City Music Co. does not reserve the right to use, share, or disclose any identifying information including but not limited to name, age, contact information, or other sensitive information for advertising and/or promotion purposes. All sensitive and/or identifying information collected by Bold City Music Co. for lesson services is used strictly for safety and communication purposes.

Students and/or guardians reserve the right to opt out of parts of this agreement by submitting a written request to Bold City Music Co. By submitting a written request, students and/or guardians may deny Bold City Music Co. the right to record images, video, and other media for the purposes of advertising and/or promotion specifically during private lessons. Bold City Music Co. still reserves the right to record and use images, video, and other media for the purposes of advertising and/or promotion during all other group events.

By paying for, attending, and/or receiving services from Bold City Music Co:

 

  1. You understand and recognize Bold City Music Co.'s right to record and use images, video, and other media for the purposes of advertising and/or promotion.

  2. You release Bold City Music Co. of all claims and liability relating to recorded and/or published media.

  3. You waive your right to any compensation for use of recorded and/or published media. 

By paying for and/or receiving services from Bold City Music Co., students are agreeing to these terms and authorizing Bold City Music Co. to contact them using the phone and/or email information provided by the student at the time of booking.

These terms are subject to change. 

Digital items policy

The following purchase policies constitute an agreement between the customer and Bold City Music Co. following the purchase of downloadable digital products. By purchasing digital products from Bold City Music Co., you agree to the following:

 

Purchase and Access

When you purchase any digital products from Bold City Music Co., you will receive immediate access to those products immediately at the completion of the purchase. All purchases of Digital Products are paid in full at the time of purchase.

Refunds

Refunds are not available for digital products.

License to Use Digital Products

All digital products offered by Bold City Music Co., including any content contained within the digital products, are available solely for personal use. Digital products may not be reproduced for publication, sale, or distribution, or for the personal or commercial use of others. Digital products may not be resold to, shared with, or reproduced by any third party.

By paying for and/or receiving digital products from Bold City Music Co., customers agree to these terms. These terms are subject to change. 

Media Waiver

Bold City Music Co. reserves the right to record and use images, video, and other media for the purposes of advertising and/or promotion during all events including but not limited to lessons, recitals, and workshops. Bold City Music Co. does not reserve the right to use, share, or disclose any identifying information including but not limited to name, age, contact information, or other sensitive information for advertising and/or promotion purposes. All sensitive and/or identifying information collected by Bold City Music Co. for lesson services is used strictly for safety and communication purposes.

Students and/or guardians reserve the right to opt out of parts of this agreement by submitting a written request to Bold City Music Co. By submitting a written request, students and/or guardians may deny Bold City Music Co. the right to record images, video, and other media for the purposes of advertising and/or promotion specifically during private lessons. Bold City Music Co. still reserves the right to record and use images, video, and other media for the purposes of advertising and/or promotion during all other group events.

By paying for, attending, and/or receiving services from Bold City Music Co:

 

1. You understand and recognize Bold City Music Co.'s right to record and use images, video, and other media for the purposes of advertising and/or promotion.

 

2. You release Bold City Music Co. of all claims and liability relating to recorded and/or published media.

 

3. You waive your right to any compensation for use of recorded and/or published media. 

Privacy policy

This privacy policy discloses the privacy practices for www.boldcitymusicco.com. This privacy policy applies solely to information collected by this website. It will notify users of the following:

  1. What personally identifiable information is collected from users through the website, how it is used and with whom it may be shared.

  2. What choices are available to users regarding the use of user data.

  3. The security procedures in place to protect the misuse of user information.

  4. How users can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing 

Bold City Music Co. is the sole owner of the information collected on this site. We only have access to information that users voluntarily give us via email or other direct contact. Bold City Music Co. will never sell or rent this information to anyone.

Bold City Music Co. will use any personal or contact information to respond to users regarding the reason for contact. We will not share user information with any third party outside of our organization, other than as necessary to fulfill a user request. 

Unless asked not to, we may contact the user via email in the future to inform about specials, new products or services, or changes to this privacy policy. Unless asked not to, we may contact the user via phone and/or email in the future to manage lessons or any other service-related concern.

 

User Access to and Control Over Information 

Users may opt out of any future contacts from us at any time. Users can do the following at any time by contacting us via the email address or phone number given on our website:

  •     See what data we have about you, if any.

  •     Change/correct any data we have about you.

  •     Have us delete any data we have about you.

  •     Express any concern you have about our use of your data.

Information safety & security policy

Security 

We take precautions to protect user information. When users submit sensitive information via the website, that information is protected both online and offline.

Our credit card processing is handled by third-party services Square and PayPal. We never collect or store any financial information directly, nor do we ever have access to any financial information collected by a third party. Wherever users provide sensitive financial information (such as credit card data when booking a lesson), that information is encrypted and transmitted to the third party in a secure way. 

While we use encryption to protect sensitive information transmitted online, we also protect user information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Lesson Booking

We request information from users on our booking page. To schedule any lesson(s) with us, students must provide contact information (like name and phone number) and financial information (like credit card number and expiration date). This information is processed by both Wix (a third-party web design site) and Square or PayPal (third-party credit card processing sites). This information is used for billing purposes and to provide lesson services only.

 

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Sharing 

We use Wix, a third-party web development company, to design our website, manage some communications, and  process payments. We also use credit card processing companies Square and/or PayPal to bill and take payments from users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your purchase. 

 

Links 

This website, including our booking page, is managed by a third party company (Wix), which is integrated with separate payment processing companies Square and PayPal. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

In addition, this website occasionally provides links to external parties and websites for promotional and/or informational purposes. Bold City Music Co. is never responsible or liable for the information or content provided by any external source, including these links to third party websites.

 

If you feel that we are not abiding by these policies, please contact us immediately via telephone at (904) 861-4224 or via email at info@boldcitymusicco.com.

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