Terms of Use

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These are the terms and conditions that everyone must agree to before paying for and receiving services from Bold City Music Co. These terms are subject to change at any time. 

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If you have any questions or concerns about our terms and conditions, or if you feel that we are not abiding by these policies, you should contact us immediately via telephone at (904) 861-4224 or via email at info@boldcitymusicco.com.

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General Liability Terms and Conditions

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1. It is your responsibility to be safe at all times inside the classroom. Bold City Music Co. is never responsible for your safety. 

 

2. A parent or guardian must be present either in the classroom or in a waiting area within one mile of the classroom at all times during every lesson. 

 

3. Everything in this classroom is the property of Bold City Music Co. You will be held responsible for any damages to books or equipment.

 

4. All students are responsible for providing their own education materials including instruments and instruction books. An upright piano is available in the classroom. Some supplies may be available for rent or purchase upon request.

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5. All students and their guardians must acknowledge that, as with all education services and activities, it is not possible to guarantee that the performance of any education services or lessons delivered by Bold City Music Co. will be successful within a specified time frame or at all. Bold City Music Co. is never liable for the failure of the education services or lessons to generate any performance results for any student.

 

Failure to meet any of these requirements may result in refusal of services without refund.

 

By paying for and/or receiving services from Bold City Music Co., you are agreeing to these terms.

These terms are subject to change.

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Offsite Liability Terms and Conditions

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1. It is your responsibility to be safe at all times regardless of event or lesson location. Bold City Music Co. is never responsible for the safety of any student, guardian, sibling, spouse, or other affiliated person under any condition. 

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2. Bold City Music Co. is never responsible for the transportation, safety, or care of any student, guardian, sibling, spouse, or other non-Bold City Music Co. affiliate under any condition.

 

3. A parent or guardian must be present either inside the venue or in a predesignated waiting area nearby at all times during every workshop for every student under 13 years of age. A parent or guardian must be responsible for the safety and actions of every student under 18 years of age. Bold City Music Co. reserves the right to terminate any workshop or expel any student under 13 years of age from any lesson or workshop who at any time is unattended by a guardian. No expulsion of a minor or termination of a lesson is eligible for a refund.

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4. A parent or guardian must be present at all times during every in-home lesson for every student under 18 years of age. A parent or guardian must be responsible for the safety and actions of every student under 18 years of age. Bold City Music Co. reserves the right to terminate any lesson if a student under 18 years of age is unattended by a guardian at any time. No termination of a lesson due to an unattended minor is eligible for a refund.

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5. All offsite lessons and workshops begin at the determined start time and terminate at the determined end time. Students who fail to arrive at the venue at the designated start time or who fail to remain in the lesson or workshop until the designated end time are ineligible to receive a refund. 

 

6. Locations for Private In-Home Lessons are always provided by the student or guardian and are finalized at the time of booking. Once the lesson has been booked, the location may not be modified for any reason.

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7. Everything provided by Bold City Music Co. for instructional use is the property of Bold City Music Co. You will be held responsible for any damages to books or equipment.

 

8. All students are responsible for providing their own education materials including instruments and instruction books unless otherwise stated in the lesson or event description. Some supplies may be available for rent or purchase upon request.

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9. It is your responsibility to provide complete and accurate addresses for all private in-home lessons. Failure to provide adequate directions and/or provide a complete and accurate location address may result in forfeiture of your appointment without refund. Forfeiture is determined solely at the discretion of Bold City Music Co.

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10. All students and their guardians must acknowledge that, as with all education services and activities, it is not possible to guarantee that the performance of any education services or lessons delivered by Bold City Music Co. will be successful within a specified time frame or at all. Bold City Music Co. is never liable for the failure of the education services or lessons to generate any performance results for any student.

 

Failure to meet any of these requirements may result in refusal of services without refund.

 

By paying for and/or receiving services from Bold City Music Co., you are agreeing to these terms.

These terms are subject to change.

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Scheduling, Payment, and Communications Policy

 

1. Lesson payments are determined by enrollment and are never determined by attendance.

 

2. Payments made in full guarantee your appointment. No partial payments can be accepted.

 

3. Canceled and/or rescheduled lessons are never eligible for a refund. All cancellations are final.

     3a. A cancellation is an automatic forfeiture of your appointment. Bold City Music Co. reserves the right to immediately fill your appointment upon cancellation. 

 

4. If you need to reschedule your lesson, you must call us at (904) 861-4224 to inform us of the change. We require a minimum of 24 hours notice before your scheduled appointment in order to be eligible for a make-up lesson. In order to avoid disruptions to your student’s education, make-up lessons must be held within seven (7) calendar days of the originally scheduled appointment.

     4a. All unused make-up lessons will expire seven (7) calendar days  after the originally scheduled appointment. Unused lesson or make-up lesson time is never eligible for a refund. 

     4b. Any rescheduling requested within 24 hours of the scheduled appointment due to illness or family emergency may still be approved at the discretion of Bold City Music Co., but are not guaranteed, limited to one (1) approval per month.

     4c. No make-up lesson will be eligible for rescheduling under any circumstances, nor will it be eligible for a refund.

 

5. If Bold City Music Co. must cancel an appointment for any reason, we are responsible for rescheduling that appointment. Service refusal due to late or non-payment is not considered a cancellation.

 

6. It is your responsibility to arrive on time. Bold City Music Co. is not responsible for making up any lost time caused by student tardiness, nor will any lost time be eligible for a refund for any reason.

     6a. Any student who fails to arrive more than fifteen (15) minutes after their scheduled appointment without prior notice will be considered absent. They will forfeit any eligibility for a make-up lesson and their teacher will be dismissed. No lost lesson time due to absence or tardiness will be eligible for a refund.

     6b. All lessons terminate at the end of the appointment. Bold City Music Co. is NEVER responsible for any student before, during, or after their lesson. If any minor is left unattended by their guardian at the end of their lesson, their guardian will charged for the additional time at the rate of $50/hour.

 

7. Bold City Music Co. reserves the right to refuse lesson services without notice and/or cancel your appointment if payment has not been received.

      7a. Lesson service refusals due to late or no payment are not eligible for make-up lessons.

 

8. Bold City Music Co. will not hold any future appointments if payment has not been received. 

 

9. Booking is managed on a first come/first serve basis and should be completed online through our booking portal.

     6a. If you wish to pay in person, you must also book your appointments in person with your instructor and pay in full at the time of booking.

 

10. Bold City Music Co. is never responsible for scheduling or managing any customer accounts or appointments. It is always the customer's responsibility to reserve and pay for all desired appointments, and/or to schedule all pre-paid lessons within the billing and expiration periods.

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11. By paying for and/or receiving services from Bold City Music Co., you consent to receiving communication from Bold City Music Co. and representatives of Bold City Music Co. Communication methods include but are not limited to phone calls, text messages, emails, automated text messages, and automated emails. 

 

 

By paying for and/or receiving services from Bold City Music Co., you are agreeing to these terms and authorizing Bold City Music Co. to contact you using the phone and/or email information you provide at the time of booking.

These terms are subject to change. 

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Media Waiver

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Bold City Music Co. reserves the right to record and use images, video, and other media for the purposes of advertising and/or promotion during all events including but not limited to lessons, recitals, and workshops. Bold City Music Co. does not reserve the right to use, share, or disclose any identifying information including but not limited to name, age, contact information, or other sensitive information for advertising and/or promotion purposes. All sensitive and/or identifying information collected by Bold City Music Co. for lesson services is used strictly for safety and communication purposes.

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Students and/or guardians reserve the right to opt out of parts of this agreement by submitting a written request to Bold City Music Co. By submitting a written request, students and/or guardians may deny Bold City Music Co. the right to record and use images, video, and other media for the purposes of advertising and/or promotion specifically during private lessons. Bold City Music Co. still reserves the right to record images, video, and other media for the purposes of advertising and/or promotion during all other group events.

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By paying for, attending, and/or receiving services from Bold City Music Co:

 

1. You understand and recognize Bold City Music Co.'s right to record and use images, video, and other media for the purposes of advertising and/or promotion.

 

2. You release Bold City Music Co. of all claims and liability relating to recorded and/or published media.

 

3. You waive your right to any compensation for use of recorded and/or published media. 

 

Privacy Policy

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This privacy policy discloses the privacy practices for www.boldcitymusicco.com. This privacy policy applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Unless you ask us not to, we may contact you via phone and/or email in the future to manage lessons or any other service-related concern.

 

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

•     See what data we have about you, if any.

•     Change/correct any data we have about you.

•     Have us delete any data we have about you.

•     Express any concern you have about our use of your data.

 

Safety and Security

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Our credit card processing is handled by third-party services Square and PayPal. We never collect or store any financial information directly, nor do we ever have access to any financial information collected by a third party. Wherever you provide sensitive financial information (such as credit card data when booking a lesson), that information is encrypted and transmitted to the third party in a secure way. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Lesson Booking

We request information from you on our booking page. To schedule any lesson(s) with us, you must provide contact information (like name and phone number) and financial information (like credit card number and expiration date). This information is processed by both Acuity (a third-party booking site) and Square or PayPal (third-party credit card processing sites). This information is used for billing purposes and to provide lesson services only.

 

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

 

Sharing 

We use Acuity, an outside scheduling company to process lesson bookings. We also use credit card processing companies Square and/or PayPal to bill and take payments from users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your purchase. 

 

Links 

This website contains one embedded third party website on our booking page (Acuity), which is integrated with separate payment processing companies Square and PayPal. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

 

If you feel that we are not abiding by these policies, please contact us immediately via telephone at (904) 861-4224 or via email at info@boldcitymusicco.com.